Customer Care Lead - Monterrey

Empresa: Confidencial
Ciudad/Localidad/Barrio: Monterrey
Descripción del puesto:

Global leading coating solutions supplier is looking for a Customer Care Lead.

Client Details

Global leading coating solutions supplier.


Manage the daily relationships and orders for the identified customer accounts.Development of the Customer Care Team (recruitment, training, performance reports).Visit customers with Sales Manager.Develop customer engagement activities.Ensure high service level and Customer Satisfaction.Develop effective Customer Care procedures and training programs that drive expected behaviors.Optimization of the order
handling process.


Degree and exoerience in commercially driven customer care and stake holder management. Service orientation. Analytical skills. Industry knowledge desirable. English proficiency. Knowledge of ERP systems. High level IT skills (CRM, Microsoft Office).

Job Offer

Attractive compensations package.Health insurance single and direct family coverage.Life insurance.Retirement plan.Annual bonus.

Salario: A convenir

Experiencia Mínima: Sin experiencia

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