Application Support Engineer - Miguel Hidalgo

Empresa: Confidencial
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Ubicación: Miguel Hidalgo, México

German multinational conglomerate company headquartered in Munich in the industrial manufacturing sector is looking for talent as a Application Support Engineer (Polarium) to be responsible for assisting customers in the use of Software Products

Client Details

German multinational conglomerate company headquartered in Munich in the industrial manufacturing sector


The main responbilities are:

Analyze the customer's question or problem, and provide a solution or a workaround that meets the customer's needs when possible, in a timely mannerDuplicate customer problems and provide explicit examples to development to allow developers to reproduce any software defects that need to be fixedThrough configuration and database analysis, login and log file analysis you take the necessary analytical steps to systematically narrow down and clarify the root cause as necessary. As a support analyst you will work with the customer via Desktop Sharing, telephone and email, and will guide the customer in the execution of required analysis
stepSBe responsible for developing detailed and precise technical articles for publications, newsletters, and online customer self-help toolsCreate technical articles containing information about best-practices, troubleshooting and usage optimization


Computer Science or similar background. Fluent English Speaking is required. A minimum of 3+ years of experience in IT including support to end users and server systems. Ability to comprehend complex IT architecture, systems, DATABASES, networking and software concepts. It is critical to have a deep understanding in client and server operating systems, in special. Thorough knowledge of computer systems, , use of email, and O/S experience. Experience and working knowledge of Microsoft Office products

Job Offer

Competitive salary and benefits above the law

Jornada laboral: Tiempo Completo
Tipo de empleo: Trabajo Fijo
Salario: A convenir

Experiencia Mínima: Sin experiencia

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