Application Support Analyst (Python & Angular) - Tlalnepantla De Baz

Empresa: Confidencial
Tu Postulación: Aún no te has postulado
Ubicación: Tlalnepantla De Baz, México
DESCRIPCION DEL PUESTO

American privately held corporation which provides global wireless distribution and services, serving mobile device manufacturers, wireless operators and retailers is looking for talent as a Application Support Analyst to provide support to domestic and international users

Client Details

American privately held corporation which provides global wireless distribution and services, serving mobile device manufacturers, wireless operators and retailers

Description

The main responsibilities are:

* Address issued raised by Call Center agent, Escalations agents, Internal Resources, partners and subscribers
* Ensure production issues are addressed within preset service levels
* Work with the DevOps to investigate and resolve customer billing issues
* Interface with third party payment vendors to ensure issues are resolved promptly
* Develop technical support training material and KB articles
* Produce appropriate reports regarding findings/status (with data to support and visibility to related root cause analysis)
* Enforce compliance with issues escalations and support procedures
* Flexible to

work on projects from management which are outside of software capabilities

Profile

Bachelor of Science Degree in Computer Engineering or equivalent. Strong problem solving, issue resolution skills, root cause analysis. SQL (Microsoft, PostGRESql, SQLite3) required. Python, R required. AngularJs , C# preferred. Minimum of 2 year experience in a technical support role with direct customer contact. Excellent written and verbal communication skills. Good listening skills and extremely empathetic. Able to build strong internal/external business partnerships. Responsive, with a strong attention to detail. Ability to work independently and use resources wisely. Ability to interact in a team environment. Facility with Microsoft office, and common reporting software knowledge preferred. Fluent English is required.

Job Offer

Competitive salary and company perks




CONDICIONES DEL EMPLEO
Jornada laboral: Tiempo Completo
Tipo de empleo: Trabajo Fijo
Salario: A convenir


REQUERIMIENTOS
Experiencia Mínima: Sin experiencia



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