(4855) Microsoft FastTrack Engineer (Get Modern SME) W/Spanish - Aguascalientes

Empresa: Fast Dolphin
Otras Vacantes de la Empresa: La empresa tiene otras vacantes activas (93)
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Ubicación: Aguascalientes, México
Descripción del puesto:
Fast Dolphin is an ERP consulting company, working primarily with SAP and Oracle. We have most of our clients in the US, but also projects throughout Latin America and Canada, making us one of the leading ERP consulting firms and an excellent place to work. We offer our consultants competitive remuneration and exciting projects, and sponsor work visas for qualified Mexican citizens. We have both full-time positions and contract opportunities.

We are urgently recruiting a Microsoft FastTrack Engineer (Get modern SME) for a 17-month remote project

Actividades a realizar:
Job Title: (4855) Microsoft FastTrack Engineer (Get modern SME) w/Spanish

Location: Remote

Start Date: June 1, 2020

Length: 17 Months

Job Description & Responsibilities:

As a FastTrack Engineer (FE) in the Get Modern team, your focus is to support customers and partners via phone, email, and web with deploying Microsoft Windows 10 and Office 365 ProPlus.

You will have the opportunity to foster positive customer relationships while effectively managing challenging situations and driving customer success.

Your key business metrics will be to:

Obtain high customer and partner onboarding satisfaction

Drive customer success and adoption of their Microsoft software purchase

Reduce time/cost to deploy

Provide high quality data back to the product teams to
help drive service improvement

Reduce reactive support incidents

Required Qualifications Include:

Technical proficiency in and learning attitude toward Windows desktop deployment (Windows 7 or greater with Windows 10 deployment and management experience preferred) and related technology including Windows as a Service (WaaS), Desktop Analytics, Windows Update for Business (WufB) and/or System Center Configuration Manager (SCCM).

Customer and Partner Focus: Demonstrated skills and abilities to consistently create an amazingly positive experience for our customers and Partners.

Cloud competency: Experience articulating to customers why the cloud and Windows 10, Office 365, and EM+S is a transformational industry change.

Collaboration: exceptional collaborator on complex multi-faceted programs across multiple groups with varying priorities.

Proven ability to work virtually.

Demonstrate how to effectively drive recommendations and land priorities across customers, partners, senior executives and across organizational boundaries.

Ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations.

Strong technical leadership, relationship building to create, reinforce, motivate, and guide the team, customers, and partners


Communication Skills Spoken and written English (including technical writing). 

Salario: A convenir
Cantidad de vacantes: 1

Experiencia Mínima: 4 años
Idiomas: Inglés Avanzado

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